Pihanga Health strongly desires to meet our patients’ needs. Health Care Home is a model of care which we have chosen to utilise. This model of care has proven its worth across New Zealand.
To explain the model, it is best to explain what outcomes the model strives to achieve:
You may notice when you call the practice seeking a same-day appointment, the receptionist may say “We’ll put you on phone triage and the GP will call you back.”
This is so the GP can interface directly with you, the patient, to understand your needs and ensure you are either scheduled for an appointment the same day, seen by another provider, or are scheduled an appointment in the next few days.
We offer the ManageMyHealth patient portal. We encourage you to register and utilise this service to book routine appointments, request repeat prescriptions, reference your doctor’s notes, see lab results, and secure message with our clinical and administrative team. The more we can interface with you via the patient portal, the more efficient we can be as a practice while saving you time.
Our Midland’s Health Network Pinnacle partner has supported a robust Extended Care Team made up of a nurse practitioner, pharmacist, social worker, dietician, exercise consultant, and peer support workers. Our clinical staff collaborate with the Extended Care Team on high needs patients, providing focused and coordinated care.
We offer a Long Term Conditions Clinic on Tuesdays and Wednesdays with our nurse, Jan. Jan often does health planning with the patient to determine the patient’s wishes in health and discusses with the patient how we can support the patient.
We are offering this clinic on Wednesdays with our nurse, Katina.