Book an Appointment
Appointments are available for new health concerns, ongoing conditions, preventative care and follow-up. You can request an appointment through MyIndici or contact our reception team.
Request an appointment online
The easiest way for enrolled patients to request an appointment is through the MyIndici patient portal.
Sign in to MyIndici.
Select the appointment option.
Enter the requested information.
Request an appointment by telephone
Call: 07 384 7576 or 0800 744 2642 — 0800 PIHANGA
Select Option 1 and leave a clear voice message containing:
Your full name
Your date of birth
Your telephone number
A brief description of what the appointment is for
Any days or times when you cannot attend
Please keep your phone nearby so our team can return your call. Pihanga Health currently uses an automated message system that notifies the administration team when a message has been left.
Choosing the right appointment
Please tell us when booking if:
Your concern is urgent or worsening
You think you may need a longer appointment
You want to discuss several unrelated concerns
You need an interpreter
You need mobility or communication assistance
The appointment relates to a procedure, form or medical examination
You would prefer a telephone or video consultation
Our team may ask a few questions so that they can arrange the most appropriate type of appointment. This is to help direct you to the right clinician and level of care.
Cancelling an appointment
Please contact us as early as possible if you cannot attend. This allows the appointment to be offered to another patient.
Urgent concerns
Contact the practice by telephone for concerns that may need attention on the same day. Do not rely on an online request or general enquiry form for an urgent medical problem.
Call 111 immediately for a life-threatening emergency, including severe difficulty breathing, severe chest pain, major injury, severe bleeding, loss of consciousness or another situation in which a person may be in immediate danger.