Terms & Conditions

Donation Terms and Conditions

The Caring Collective — Pihanga Health
Last updated: 1 August 2026

These terms apply to donations made through The Caring Collective section of the Pihanga Health website.

The organisation receiving donations is Pihanga Health 2007 Limited, operating as Pihanga Health. In these terms, "Pihanga Health", "we", "us" and "our" refer to that organisation.

By completing a donation through this website, you confirm that you have read and accepted these terms.

1. One-off donations

All donations made through The Caring Collective are voluntary, one-off payments.

A donation:

• is not a subscription or recurring payment;
• does not create an annual membership;
• will not renew automatically;
• is not payment for goods or services; and
• does not involve delivery or collection of any item.

You may choose from the donation amounts available on the website. You are welcome to donate again in the future, but there is no ongoing commitment.

2. Purpose of The Caring Collective

The Caring Collective gives individuals and organisations an opportunity to support Pihanga Health's community-focused healthcare work.

Unless we expressly agree otherwise in writing, donations are unrestricted. This means Pihanga Health may use donated funds where they are most needed to support its services, activities, facilities, equipment or other community-health purposes.

We will use donations in a manner consistent with the purpose of The Caring Collective and the work of Pihanga Health.

3. No personal benefit or preferential treatment

Making a donation does not give the donor any ownership interest, membership rights or entitlement to goods or services.

A donation will not affect:

• eligibility to enrol with Pihanga Health;
• access to appointments or healthcare services;
• clinical decisions or treatment;
• appointment priority;
• fees charged for healthcare services; or
• any other decision relating to a patient's care.

Clinical and operational decisions remain independent of donations.

4. Donation amounts and currency

All donation amounts shown on the website are in New Zealand dollars.

Please check the selected amount carefully before completing payment. By submitting a payment, you confirm that:

• the donation amount is correct;
• the information you have provided is accurate; and
• you are authorised to use the selected payment method.

5. Payment processing

Online donations are processed securely through our third-party website and payment providers, which may include Rocketspark and Stripe.

Your use of those payment services may also be subject to the provider's own terms and privacy policies.

A donation is not complete until the payment has been successfully authorised and processed. If a payment is declined, cancelled or unsuccessful, no donation will have been made.

6. Payment confirmation

After a successful online donation, a confirmation will normally be sent to the email address provided during checkout.

Please ensure that your email address is entered correctly. The confirmation records the payment amount and transaction but is not a tax-deductible donation receipt.

7. No tax-deductible donation receipt

Pihanga Health is not currently able to provide tax-deductible donation receipts for donations made through this website.

The email, invoice, order confirmation or payment confirmation provided after donating:

• is supplied as a record of the payment only;
• is not an Inland Revenue donation receipt; and
• cannot be used to claim a New Zealand donation tax credit.

Please take this into account before completing your donation.

8. Refund requests

Because donations are voluntary gifts, they are not normally refundable merely because a donor changes their mind.

We understand that genuine mistakes and unusual circumstances can occur. Refund requests may be considered where:

• the donor entered an incorrect donation amount;
• the same donation was processed more than once;
• the payment was made without the cardholder's authority;
• a technical or payment-processing error occurred;
• materially incorrect or misleading information affected the donation; or
• there are other exceptional circumstances.

Refund requests should be made within 30 days of the donation by contacting manager@pihanga.co.nz.

Please provide:

• the donor's name;
• the date of the donation;
• the amount paid;
• the email address used during checkout; and
• the reason for the refund request.

Each request will be considered individually. Submitting a request does not guarantee that a refund will be approved.

Approved refunds will normally be returned to the original payment method. The time taken for the refund to appear will depend on the payment provider and the donor's bank or card issuer.

Nothing in these terms limits any rights or remedies that cannot lawfully be excluded under New Zealand law.

9. Refusing or returning a donation

Pihanga Health may decline, cancel or return a donation where reasonably necessary, including where:

• fraudulent or unauthorised activity is suspected;
• the payment appears to result from a technical error;
• accepting the donation may breach a legal or regulatory obligation;
• the donation is associated with unlawful activity;
• conditions attached to the donation are inconsistent with our purpose or values; or
• accepting the donation may cause significant legal, ethical or reputational concerns.

Where reasonably possible, we will contact the donor before returning an accepted donation.

10. Personal information

We may collect personal information such as your name, email address, contact details and transaction information.

We may use this information to:

• process and record your donation;
• send payment confirmations;
• respond to questions or refund requests;
• maintain financial and administrative records;
• prevent or investigate fraud or payment errors; and
• meet legal, accounting and regulatory obligations.

Your information will be handled in accordance with our website Privacy Policy and the Privacy Act 2020.

Making a donation will not automatically subscribe you to promotional emails or newsletters. We will only send marketing or fundraising communications where you have separately agreed to receive them or where otherwise permitted by law.

Payment information may also be collected and processed by our payment and website providers under their own privacy policies.

11. Public acknowledgement

We will not publicly identify or recognise a donor without their permission.

Where a donor agrees to public acknowledgement, we may use the donor's approved name or organisation name in website, social-media or other communications.

The amount donated will not be published unless the donor has expressly agreed.

12. Website and processing errors

We take reasonable care to ensure that donation information and amounts displayed on the website are accurate.

If an incorrect amount, technical fault or payment-processing error occurs, we may contact the donor to clarify the transaction, correct the error or arrange a refund.

We do not guarantee that the website or payment service will always be available without interruption. A donation is only accepted once payment has been successfully processed.

13. Changes to these terms

We may update these Donation Terms and Conditions from time to time.

The terms applying to a donation will be those displayed on the website when the donation is made. The date of the latest version will appear at the top of this page.

14. New Zealand law

These terms are governed by New Zealand law.

15. Contact us

For questions about The Caring Collective, a donation or a refund request, please contact:

Pihanga Health
Email: manager@pihanga.co.nz
Phone: 07 3847576
Postal address: PO Box 58, Turangi 3353